Senior Manager Clinical Operations - FSP

Created in 2014, Excelya is a people-centered Contract Research Organization (CRO) that excels with care.

We offer a personal and authentic experience within a young, ambitious health company on the path to becoming the clinical research leader in Europe thanks to our 800 Excelyates. Our unique one-stop provider service model – leveraging full-service, functional service provider and consulting – allows our Excelyates to evolve through a diverse array of projects. In collaboration with preeminent experts, Excelya advances scientific, managerial and human knowledge to improve the patient journey.

For our team members, excelling with care means benefitting from a stimulating professional environment that encourages personal, intellectual, and operational participation so that together we can be the best in our field. We commit to giving each Excelyate the means to express their natural talents, develop their full potential and invest their unique selves in our unique project.

To learn more about us, visit www.excelya.com

Responsibilities:

As part of the FSP Team reporting to the France FSP Director (Functional Service Provider), you will ensure the staff under your responsibility delivers services on time, with high quality standards and within agreed budget. You will do close follow-up with the client to ensure her/his satisfaction and maximize the potential development of Excelya’s activities. Your detailed responsibilities will be the following:

Ensure great onboarding to strongly motivate any newcomers and get all the requested material to deliver properly the project
Support direct reports with resolution of any relevant issues
Ensure appropriate follow-up with direct reports and with the clients to get a close vision of the projects delivered by the team
Get close understanding of the client’s requests, and of his/her satisfaction in order to get the maximum visibility of the projects
Get close collaboration with client to build trust and to identify new opportunities of business
Perform monthly steering committee with the client to provide an overall vision of Excelya’s performance and get Client feedback from the client (including director level)
Review timesheets and monitor billable versus spent hours per staff, per project (if applicable) and assess any gaps
Be responsible for collecting and assessing metrics for your perimeter: deadlines, costs, quality, customer satisfaction, profitability for monthly project review or any indicators linked to a Service Level Agreement
Review and approve expense reports
Control and validation of milestones and payment schedule
Support Business Managers in identification of new opportunities, contract negotiation and claims
Select staff to assign on projects through interviews organized by Talent Acquisition Officers and Business Managers
Support incoming RFP (Request for Proposal) by providing technical input
Be the key transversal contact for teams based in Montpellier and ensure Excelya delivers there an exciting employee experience
Support Montpellier office facilities

Skills and Experience:

At least 6 years of experience in clinical research area
Over 4 years of experience in Manager role.
Excellent communication and organization skills
Good understanding of project financials and project management practices.
Good client interaction thanks to good listening and proactivity.
Bachelor/ master’s degree.
Fluent English is mandatory.
Proficient computer skills (Microsoft tools).

This position is based in the Paris area with frequent travel to Montpellier and Lyon

Our Offer:

In the context of our rapidly expanding organization, you will have the opportunity to play an important part in this strong and unique development in Europe of the first independent CRO!

You’ll take a role that can be shaped by your own actions and initiatives, in a company that’s well-known for its personal touch and its commitment. We have a culture of inclusion, where we share ideas and best practices and where teamwork is a key feature.