Product Application Manager

Job description

Created in 2014, Excelya is a people-centered Contract Research Organization (CRO) that excels with care.

We offer a personal and authentic experience within a young, ambitious health company on the path to becoming the clinical research leader in Europe thanks to our 800 Excelyates. Our unique one-stop provider service model – leveraging full-service, functional service provider and consulting – allows our Excelyates to evolve through a diverse array of projects. In collaboration with preeminent experts, Excelya advances scientific, managerial, and human knowledge to improve the patient journey.

For our team members, excelling with care means benefitting from a stimulating professional environment that encourages personal, intellectual, and operational participation so that together we can be the best in our field. We commit to giving each Excelyate the means to express their natural talents, develop their full potential and invest their unique selves in our unique project.

To learn more about us, visit


The rapid growth of our company made us realize we had to implement an Enterprise Resource Planning (ERP) system to streamline our processes, improve data management and enhance decision-making.

We first chose a vendor with experience in the pharmaceutical industry and capable of delivering a customized solution. Then we built a project team consisting of representatives from all departments. For instance, that team oversees the implementation process, ensuring that the ERP solution met our business requirements, and train employees on the new system.

We are now starting the deployment of the first modules for certain countries.

We also established a support team to provide ongoing technical support and training.

And this is where you come in! We’re looking for our future Functional Application manager to join the team and help make this project a long lasting success.


Responsabilities :

· Participate in the day-to-day operations of the respective applications team

· Support to end users and stakeholders

· End users and stakeholders training

· Interface with Supplier support

· FAQ setup and update

· Make sure that new development functions are released in compliance with the definition of DONE, for example end user documentation, training materials

· Identify, escalate and manage project risks and issues to resolution

· Monitor performance of direct reports and provide coaching and counseling as needed

· Ensure timely and consistent communication during any major downtime

· Ensure that new systems and changes are properly tested

· Conduct workflow analysis, business process reviews and create functional specifications

· Manage outside vendors and contractors to ensure performance expectations and customer satisfaction.

Skills and Experience:

· Bachelor’s or Graduate’s Degree in computer science, engineering or equivalent experience

· Sound understanding of software development life cycles, scripting, systems programming, and Agile

· Extensive experience and understanding of HR systems, invoicing, functional and operational use of an ERP

· Fluent in English & French

· Experience with ERP

· Demonstrated attention to detail, method and investigational skills

· Comfortable collaborating with teams and clients to solve problems

· Will strive for continuous improvement

· Sound leadership and communication skills

· Knowledge and affinity with Neuro Linguistic programming

· Based in Paris area or willing to relocate

· Some experience with CSS, HTML, SQL and SQL Server software and systems

Our Offer:

In the context of our rapidly expanding organization, you will have the opportunity to play an important part in this strong and unique development in Europe of the first independent CRO!

You’ll take a role that can be shaped by your own actions and initiatives, in a company that’s well-known for its personal touch and its commitment. We have a culture of inclusion, where we share ideas and best practices and where teamwork is a key feature.




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